Return Policy

Returns and Defective Product

Your satisfaction is important to Dark Storm Industries. If you need to return a product, we will make every reasonable effort to satisfy you.

  • Proof of purchase is required for all returns. This is your printed register receipt for in store purchases or order # for online sales linked to your account.
  • Returns or exchanges must be processed within 30 days of purchase. All returns or exchanges must be in new, unused, sale-able condition unless it is defective.
  • There are no returns or exchanges on firearms, ammunition, stun guns, tasers, pepper spray, discontinued, or clearance items.
  • Training may be rescheduled without any additional fees, but it non-cancellable / non-refundable
  • A 20% restocking fee will apply to all order cancellations. This includes delayed NICS transactions that are requested to be cancelled.
  • A $50.00 fee will be assessed on all NICS Deny Refunds.
  • Items with prices ending in "XX.77" are discontinued and/or clearance items
  • If you transfer in a firearm that is not compliant or you are unable to posess, the firearm will be shipped back at your expense. By attempting to transfer non-compliant guns, you will also forfeit your transfer fee. 

Please contact our customer service department via email at info@dark-storm.com or phone at 800-963-7700 to obtain an RMA # prior to shipping your item back to us.