Returns and Defective Product
Your satisfaction is important to Dark Storm Industries. If you need to return a product, we will make every reasonable effort to satisfy you.
- Proof of purchase is required for all returns. This is your printed register receipt for in store purchases or order # for online sales linked to your account.
- Returns or exchanges must be processed within 30 days of purchase. All returns or exchanges must be in new, unused, sale-able condition unless it is defective.
- There are no returns or exchanges on firearms, ammunition, body armor, stun guns, tasers, pepper spray, discontinued, or clearance items.
- Items with prices ending in "XX.77" are discontinued and/or clearance items.
- Training may be rescheduled without any additional fees, but it non-cancellable / non-refundable
- A 20% fee will apply to all order cancellations or changes. This includes delayed NICS transactions that are requested to be cancelled.
- A $50.00 fee will be assessed on all NICS Deny Refunds.
- If you transfer in a firearm that is not compliant or you are unable to possess, the firearm will be shipped back at your expense. By attempting to transfer non-compliant guns, you will also forfeit your transfer fee.
- If you order a firearm that is NOT legal in your location and you do not chose a legal alternate, a 20% cancellation fee will be assessed upon the order being refunded.
Please contact our customer service department via email at firstname.lastname@example.org or phone at 800-963-7700 to obtain an RMA # prior to shipping your item back to us.